Privacy Policy
Last updated: September 11, 2026
This Privacy Policy explains how Cristina Coates Travel ("we," "us," or "our") collects, uses, discloses, retains, and protects personal information when you visit our website, contact us, request a consultation, or use our travel planning and advisory services.
Cristina Coates Travel provides personalized travel planning and advisory services, specializing in elevated all-inclusive resorts and ocean and river cruises. Our services may include travel consultations, destination and travel recommendations, booking assistance, and coordination of travel arrangements and related services on behalf of clients.
If you have questions about this Privacy Policy or our privacy practices, please contact us at cristinacoates@outlook.com.
SUMMARY OF KEY POINTS
What personal information do we collect?
We collect personal information that you voluntarily provide to us, as well as certain technical information collected automatically when you visit our website. The information we collect depends on how you interact with us and the services you request.
Do we collect sensitive personal information?
We do not intentionally collect sensitive personal information through our website. If you voluntarily provide sensitive information in a message or travel inquiry, we will handle it in accordance with applicable privacy laws and only for purposes reasonably related to providing our services.
Do we collect information from other sources?
We may receive personal information from third parties when necessary to provide our travel planning and advisory services. This may include information provided through scheduling or booking platforms, our host agency or travel industry partners, travel suppliers, or another person on your behalf.
How do we use your personal information?
We use personal information to respond to inquiries, schedule consultations, provide travel planning and advisory services, understand your travel preferences, arrange travel, communicate with you, coordinate with travel suppliers and service providers, maintain appropriate business records, protect our website and information, and comply with applicable legal and regulatory requirements.
With whom do we share personal information?
We may disclose personal information when reasonably necessary to provide our services or arrange travel on your behalf. This may include The Travel Agent Next Door, travel suppliers, tour operators, cruise lines, resorts, scheduling or booking platforms, and other service providers involved in arranging or supporting your travel.
How do we protect your information?
We use reasonable administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the personal information we hold. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
What are your privacy rights?
Depending on the applicable privacy law, you may have rights to access your personal information, request corrections, ask questions about how your information is handled, and withdraw consent in circumstances where consent is the basis for its collection, use, or disclosure.
How can you exercise your privacy rights?
You may contact us directly at cristinacoates@outlook.com to make a privacy request or ask questions about your personal information.
TABLE OF CONTENTS
What Information Do We Collect?
How Do We Use Your Personal Information?
Consent and Other Legal Requirements
When and With Whom Do We Share Your Personal Information?
Cookies and Other Tracking Technologies
International Processing and Transfers
How Long Do We Keep Your Information?
How Do We Protect Your Information?
Do We Collect Information From Minors?
What Are Your Privacy Rights?
Do-Not-Track Features
Updates to This Privacy Policy
How Can You Contact Us About This Privacy Policy?
How Can You Review, Update, or Delete Your Personal Information?
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Provide to Us
We collect personal information that you voluntarily provide when you contact us, request information, schedule a consultation, inquire about travel, or engage us for travel planning and advisory services.
The personal information we collect may include:
Name
Email address
Telephone number
Mailing address, where provided or required
Contact preferences
Travel preferences
Trip details and requirements
Destination preferences
Preferred travel dates
Number of travellers
Resort, cruise, or travel preferences
Budget or other information you voluntarily provide to help us understand your travel needs
Other information you voluntarily provide through contact, consultation, booking, or travel-planning forms
We collect only the information that is reasonably necessary for the purposes for which it is collected.
You are responsible for ensuring that information you provide to us is accurate and, where appropriate, up to date.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This may include information such as:
Internet Protocol (IP) address
Browser type
Device type and characteristics
Operating system
Language preferences
Referring website or URL
Pages viewed
Date and time of visits
General website usage information
Technical information relating to the operation, security, and performance of the website
We may receive approximate location information, such as general geographic location inferred from an IP address, as part of automatically collected technical information. We do not intentionally collect precise GPS location information through our website.
Like many websites, our website may use cookies and similar technologies for website functionality, security, and other purposes described in this Privacy Policy.
Information Received From Other Sources
We may receive personal information from third parties when reasonably necessary to provide our services or arrange travel on your behalf.
Depending on the circumstances, this may include information received through:
Scheduling or consultation platforms
Booking platforms
The Travel Agent Next Door, our host agency
Travel suppliers, tour operators, cruise lines, resorts, and other travel partners
Service providers supporting our business operations
Another person who provides information on your behalf in connection with travel arrangements
We do not purchase personal information from data brokers or collect personal information from third-party databases for targeted advertising.
2. HOW DO WE USE YOUR PERSONAL INFORMATION?
We may use personal information for purposes including:
Responding to questions and inquiries
Scheduling and managing consultations
Understanding your travel preferences, requirements, and priorities
Providing travel planning and advisory services
Researching and recommending suitable travel options
Arranging travel bookings and related services on your behalf
Communicating with you about your travel plans
Coordinating with travel suppliers and other service providers
Managing changes, requests, or issues relating to travel arrangements
Maintaining appropriate business and transaction records
Operating, maintaining, and improving our website
Protecting the security and integrity of our website and systems
Preventing fraud, misuse, or unauthorized activity where reasonably necessary
Complying with applicable legal and regulatory requirements
Establishing, exercising, or defending legal claims where necessary
Fulfilling other purposes that are identified to you at or before the time personal information is collected, or as otherwise permitted or required by applicable law
We will not use personal information for a new purpose that is unrelated to the original purpose of collection unless we obtain consent or are otherwise permitted or required to do so by applicable law.
3. CONSENT AND OTHER LEGAL REQUIREMENTS
We generally collect, use, or disclose personal information with your knowledge and consent, except where collection, use, or disclosure without consent is permitted or required by applicable law.
Where consent is required, we will seek consent in a manner that is appropriate to the nature and sensitivity of the information and the circumstances in which it is collected.
By voluntarily providing personal information to us for a purpose that would reasonably be expected in connection with our services, you may provide implied consent where permitted by applicable law. Where express consent is required, we will obtain it.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services or complete travel arrangements.
If we need to collect, use, or disclose personal information for a new purpose, we will obtain consent where required by applicable law.
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may disclose personal information when reasonably necessary to provide our services, arrange travel, operate our business, or comply with applicable law.
Depending on the services you request, information may be disclosed to:
The Travel Agent Next Door, our host agency and independent affiliate relationship
Travel suppliers
Tour operators
Cruise lines
Resorts and hotels
Airlines or transportation providers, where applicable
Scheduling and booking platforms
Other service providers involved in arranging or supporting your travel
Professional advisers or service providers where reasonably necessary to operate our business
Government authorities, courts, regulators, or law-enforcement agencies where disclosure is required or permitted by law
We disclose only the personal information that is reasonably necessary for the applicable purpose.
We do not sell your personal information.
We do not disclose your personal information to third parties for their independent targeted advertising purposes.
Third-Party Service Providers
When we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that the information is handled in accordance with applicable privacy requirements and is protected through appropriate contractual, organizational, or other safeguards.
5. COOKIES AND OTHER TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to support website functionality, security, performance, and certain preferences.
Cookies are small data files that may be placed on your device when you visit a website. They may help a website remember information about your visit and operate as intended.
The cookies and similar technologies used on our website may vary depending on the website features and services enabled by our website provider and other service providers.
We do not currently use Google Analytics or third-party advertising on our website.
You may be able to manage or disable cookies through your web browser settings. Disabling certain cookies may affect the functionality of some website features.
6. INTERNATIONAL PROCESSING AND TRANSFERS
Some of the third-party service providers we use to operate our website, communicate with clients, schedule consultations, or arrange travel may process or store personal information outside Canada.
Where personal information is transferred to a service provider outside Canada for processing, we take reasonable steps to ensure that the information receives an appropriate level of protection and is handled in accordance with applicable privacy requirements.
The privacy laws of the country where information is processed may differ from Canadian privacy laws. By using our services or providing personal information to us, you acknowledge that your information may be processed in another country where permitted by applicable law.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain appropriate business and transaction records, comply with applicable legal and regulatory requirements, and resolve disputes.
When personal information is no longer required, we take reasonable steps to securely delete it.
Certain information may need to be retained for longer periods where required or permitted by law, including information needed for tax, accounting, regulatory, legal, or record-keeping purposes.
8. HOW DO WE PROTECT YOUR INFORMATION?
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.
The safeguards we use depend on the nature and sensitivity of the information and may include appropriate security practices, access controls, passwords, secure systems, and other measures appropriate to the circumstances.
No method of electronic transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.
9. DO WE COLLECT INFORMATION FROM MINORS?
Our Services are not directed to children under 18 years of age.
We do not knowingly collect personal information from children under 18 through our website.
If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will take reasonable steps to delete that information.
If you believe that a child has provided us with personal information, please contact us at cristinacoates@outlook.com.
10. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on the applicable privacy law, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you
Ask how your personal information has been collected, used, or disclosed
Request correction of inaccurate or incomplete personal information
Ask questions or raise concerns about our privacy practices
Withdraw consent where consent is the basis for our collection, use, or disclosure of your personal information, subject to legal or contractual restrictions and reasonable notice
These rights may be limited in certain circumstances by applicable law.
If you wish to exercise a privacy right or make a privacy inquiry, please contact us using the information provided in the "How Can You Contact Us About This Privacy Policy?" section below.
We will consider and respond to requests in accordance with applicable privacy laws.
Withdrawing Consent
Where we rely on your consent to collect, use, or disclose your personal information, you may withdraw your consent by contacting us.
Withdrawal of consent will not affect the lawfulness of any collection, use, or disclosure that occurred before consent was withdrawn. In some circumstances, withdrawing consent may affect our ability to provide services or complete travel arrangements.
11. DO-NOT-TRACK FEATURES
Some web browsers include a Do-Not-Track ("DNT") feature that allows users to signal a preference regarding online tracking.
There is currently no universally accepted standard for responding to DNT signals. Our website does not currently respond to DNT signals in a standardized manner.
You can manage cookies and certain tracking technologies through your browser settings, as described in the "Cookies and Other Tracking Technologies" section above.
12. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our privacy practices, services, technology, or applicable legal requirements.
When we update this Privacy Policy, we will change the "Last updated" date at the top of the policy.
If we make material changes that require notification under applicable law, we will provide notice in an appropriate manner.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle personal information.
13. HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?
If you have questions, concerns, or complaints about this Privacy Policy or our handling of personal information, please contact our privacy contact:
Privacy Contact: Cristina Coates
Business: Cristina Coates Travel
Email: cristinacoates@outlook.com
Mailing Address:
Cristina Coates Travel
1003-55 York Street
Toronto, Ontario M5J 1R7
Canada
We will make reasonable efforts to respond to privacy-related inquiries and complaints and will address them in accordance with applicable privacy laws.
If you are not satisfied with our response, you may have the right to contact the privacy regulator with jurisdiction over the matter, including the Office of the Privacy Commissioner of Canada, where applicable.
Cristina Coates Travel is an independent affiliate partner of The Travel Agent Next Door.
TICO Registration #5003172
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR PERSONAL INFORMATION?
Depending on applicable privacy laws, you may have the right to request access to the personal information we hold about you, ask that inaccurate or incomplete information be corrected, or request deletion where permitted by law.
To make a privacy request, please contact us in writing at cristinacoates@outlook.com. Please include enough information to help us identify you and locate the information you are requesting.
We may need to verify your identity before providing access to personal information or making changes to your information.
We will respond to privacy requests in accordance with applicable privacy laws and within the timeframes required by law. Under PIPEDA, access requests are generally to be answered within 30 days, subject to certain exceptions and permitted extensions.
If you have questions or concerns about how your personal information is handled, you may also contact us using the email address above.